Frequently Asked Questions (FAQ)



Where does Mascot Mix ship from?

We ship everything from Tokyo, Japan! Right now, because delivery to American and Canada are difficult, we ship our Mixes to a central location in the United States before sending them out to individual addresses in these countries.


What MMM items are made in Japan?

EVERYTHING available on our website is made in Japan! This includes the entirety of our Mixes (snacks, boxes, guidebooks, stickers, postcards, etc.) as well as our original mascot-themed goods. In most cases, the items available on our website have been designed by the MMM team, with the help of the featured mascot and their municipality.


Do Mixes really ship from anywhere in the world FOR FREE?

Yes they do! Our Mascot Mix subscription boxes ship anywhere in the world FOR FREE! Past Mixes also ship free! However, if you live in difficult to access locations such as the bottom of the ocean or an active volcano, shipping may be difficult and we ask that you consider a different service, or perhaps moving somewhere else.


Where do the snacks and candies in each Mix come from?

The snacks in each Mix are all from Japan. We work with as many small businesses as possible, especially those in our curating mascot's prefecture, in order to source our snacks and candies.


Is each Mix really mascot curated?

Yes they are! Mascot Mix works directly with the mascots themselves (and the groups that manage them!) to put together each Mix just for you! Each Mix contains a collection of rare goodies that can only be found in their homeland --whatever prefecture of Japan that they are from!-- along with a few of their favorite popular Japanese snacks, and some items from their own personal stash! For further reading about mascots and what they are, click the MASCOTS tab above (✧∀✧)/


I don't read FAQ sections. How did I come across this question?

We are honestly at a loss here as well.


What are the local specialties from the mascot's hometowns?

Japan is home to many, many mascots, and just as many uniquely flavored snacks! Different areas of Japan (called Prefectures) often have particular foods that they are known for, as well as variations of snacks that can be found nowhere else in the world! When a mascot decides which of these they would like to include in their Mix, the Mascot Mix team sources from as many local businesses as possible in order to make it happen!


What's the difference between a Mini-Mix and Mega-Mix subscription?

The Mini-Mix is the perfect box for people who just want to sample Japanese snacks and candies. It's got everything the other Japanese snack boxes have! On the other hand, the Mega-Mix is the definitive Mascot Mix experience! Each one comes with nearly double what the Mini-Mix has, and includes a specialty drink from the Mascot of the Month's prefecture; a themed instant ramen (generally from the mascot's area); and an extra item or two from the mascot's stash... among everything else! Both sizes come with our signature mascot-themed postcard.


Are mascots even real?

WOW OK, ARE YOU EVEN REAL? What if we're all just brains in jars? We recommend not thinking about it too hard and just enjoy yourself.